This course is UKRS accredited
Business & Management

Dealing with Difficult Customers

This training course aims to give trainees knowledge, understanding and basic skills in dealing with difficult customers. The theme covers the behaviours, processes and approaches that are most effective when handling difficult customers. Customers include everyone you provide a service to. They may be external to your organisation or they may be internal customers.

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Select a county from the drop down box to find your nearest UKRS accredited training provider delivering this course.