Training only (attendance)
Training and assessment
Multiple choice test paper
This training course aims to give a rounded introduction to office administration. It introduces trainees to a range of different office skills that can be used in order to communicate more effectively at work and improve working relationships.
Subjects covered include: Administration Support; Communication Strategies; Customer Service; Facilitation Skills; Interpersonal Skills; Meeting Management; Stress Management; Creative Problem Solving; Personal Productivity; Proposal Writing and Workplace Diversity.
The length of training may vary depending on the objectives covered, the ratio of trainee/instructor and the ability and previous experience of the trainees.